Frequently Asked Questions

  1. What does it cost to have a ride?  Nothing!  Rides are free, thanks to our lovely volunteers and generous support from West Suffolk Council, BSE Town Council and all our sponsors.
  2. Who can be a passenger? Any West Suffolk resident who finds it difficult to get out and about because of limited mobility or social isolation, but would enjoy a ride round town. People with special needs are especially welcome, accompanied by their carer.
  3. My neighbour/relative/friend is lonely and would be suitable, how do I book a ride for them? Ring us on 01284 339449 to make a referral.
  4. Can I book a ride at short notice? Ideally we like at least one week’s notice.
  5. What if it rains? The rickshaw has a big cover to keep the passengers dry (not the rider though!) if it starts raining.  If it’s raining before your ride is due to start we will call you to see whether rescheduling is the best plan.
  6. Where do the rides go?  It’s up to you and the rider but if you can’t decide, we have a standard tour round the town that includes the Arc and Abbey Gardens. Let us know if there’s anything in particular you would like to see. We will pick you up from where you live for the ride, and drop you off there afterwards.
  7. How fast does the rickshaw go? Slowly! These rides are about gently taking in the sights, sounds and smells of the town whilst saying hello to passersby and chatting with the rickshaw rider.
  8. Can you take me and my mates home from the pub? No 🙂  Get a taxi. Our focus is to promote social inclusion with our rides, rather than to provide transport from A to B.
  9. Do you operate all year round? Yes.
  10. Can I help? Yes! Have a look at our volunteer page.  All our riders are trained and DBS checked.
  11. My business would like to sponsor you, can we do that? Yes! Call us on 01284 339449 or contact us here.
  12. Can my carer/partner/daughter/grandson/friend ride in the rickshaw with me? Yes! We can take two people at a time.
  13. How many rickshaws are there? We have three rickshaws, one cargo trike and a wheelchair rickshaw.